The Foxhole

I once worked with a high school basketball team. At the beginning of the season, the coach named one of his players team captain. The coach later revealed to me that he chose the team captain based on the boy’s character and leadership potential.

About a month later, after weeks of intense practice preparing for the upcoming season, the coach led his team through an exercise called “The Foxhole.” It is an exercise that I encourage all teams to execute.

The Foxhole is based off of military jargon. In trench warfare, members of the same team would dig a hole dubbed a “foxhole.” The team would live in the foxhole, eating, sleeping, and fighting together. There was no world outside of the foxhole. The men inside that hole lived and died as one. They became closer than brothers and literally trusted each other with their lives.

The Foxhole exercise run by this coach was for each member of the team to imagine they were in battle and dug into a foxhole. In their foxhole would be three other members of their team. In this exercise, each team member had to choose three teammates to accompany them in that foxhole.

The coach had his team take ten minutes to think about their answers without speaking to anyone. Then, when the time was up, he had them write their foxholes down and submit them.

On a team of a dozen kids, there were a dozen different combinations of foxholes. There was, however, one similarity in each of the foxholes: every single member of that team included their team captain in their foxhole.

The coach later told me that it was at that moment, when he saw this, that he realized that he had made the right choice in team captain. In a life-or-death situation, each member of his team wanted their team captain at their back.

Leadership is about your team knowing that you have their back.

What trust looks like

If things are ever going to go sideways, a team needs to trust that their leader is going to have their back. That’s the kind of trust that leadership requires.

I have talked to many people about leadership, and one of the complaints I hear far too often is that people don’t trust their leaders to have their backs. They see their leaders as middlemen rather than leaders. These are the managers who will throw their team under the bus in order to curry favour with the CEO. These are the principals who will ignore the complaints of their teachers because they only care about input from their Board of Trustees. That does not garner trust. That is not leadership.

So how do you build that kind of trust? I have a few suggestions for you.

Trust requires:

1. Building caring relationships

Stop and think for a moment about the people in your foxhole. This is a great exercise that you should do in-depth, but for now just quickly think about the top three to five people who would be in your foxhole. Got them? Great. Now, what do they all have in common?

If you are like most people, the people in your foxhole all share one important characteristic: they are people who care about you and your well-being.

This seems obvious, but it is important to building trust.

We trust people who care about us.

If you build a positive relationship and that other person knows that you actually care about their well-being, they will want you in their foxhole. And that is a leadership win.

2. Practicing competency

Go back and think about the people who are in your foxhole. I bet you didn’t choose people who are incompetent. We don’t trust incompetent people. Think about it. If your neck is on the line, you want to be able to trust someone who knows what they’re doing.

If you want people to trust you, they need to trust your ability.

3. Demonstrating integrity

Think about your foxhole again. These are the people who you trust with your life. Are any of them particularly untrustworthy? Probably not. You trust them because they have demonstrated in the past that they are trustworthy.

In other words, we naturally trust people who demonstrate that they are trustworthy. Again, it seems obvious, but it’s easy to forget. If you want people to trust you, walk in integrity. That means doing the right thing, even when nobody is looking.

Dynamic lessons

In short, if you want people to trust you, you have to prove that you are worthy of their trust.

We looked at three ways you can earn your team’s trust:

1. Building caring relationships. People will naturally trust people who demonstrate that they care about them, so build trust by showing that you care.
2. Practicing competency. You don’t have to be the best at everything that you do, but if you want people to trust you, you have to demonstrate that you know what you’re doing.
3. Demonstrate integrity. People are usually pretty good judges of character. So do the right thing, even when no one is looking. Then, when people are looking, they’ll see someone who is trustworthy.

What are your thoughts on building trust in the workplace. How do you build trust?

Books that influenced this article:

The 21 Irrefutable Laws of Leadership: Follow Them and People Will Follow You by John C. Maxwell

Leadership is an Art by Max De Pree

The post Lessons from a Foxhole: The Importance of Trust in Leadership appeared first on Great North Dynamics.

Peyton Manning is regarded as one of the best quarterbacks of his generation, possibly even in history, and for good reason. By the time that he retired, he held the following records:

1. Total career passing yards (71,940)
2. Total single season passing yards (5,477)
3. Seasons with 4,000+ yards (14)
4. Games with 400+ yards (14)
5. Total career touchdown passes (539)
6. Total touchdown passes in a single season (55)
7. Number of seasons with 25+ touchdowns (16)
8. Number of games with at least 4 touchdowns (35)
9. Number of four-touchdown games in one season (9)
10. Number of total wins (200)

These are just the records that Manning holds on his own (not to mention the more obscure records that he holds, such as the oldest quarterback to win a Superbowl (39) or the most playoff appearances by a quarterback (15), to name a few). In addition, Manning is tied for the top spot for these records:

1. Average yards per game over a career (342.3)
2. Number of 400+ yard games in a single season (4)
3. Number of touchdowns thrown in one game (7)

In case you aren’t a football fan, let me shed some light on these statistics: Peyton Manning is an impressive individual. Some of the records he holds are quite close to the competition, but many of them have a huge gap between him and second place. In other words, Manning is an elite among elite players, and a very successful man.

When Manning and the Denver Broncos took the field on February 7, 2016, this was their second Superbowl appearance in two years. On February 2, 2014, Manning led the Broncos onto the field at Metlife Stadium in East Rutherford, NJ, to do battle with Russell Wilson and the Seattle Seahawks in Superbowl 48. In 2014, however, the end result was very different from 2016.

On the very first offensive drive of Superbowl 48, Peyton Manning, one of the greatest quarterbacks of all time, fumbled a snap that Seattle returned for a touchdown. Seattle never looked back, and for the rest of the game, the Broncos were steamrolled. The final score: Seattle: 43, Denver: 8.

This was a huge surprise to the football world. It’s not that the Seahawks were the underdogs — the Seahawks had the highest-rated defence in the league — but nobody expected such a blow-out. The Broncos had the best offence in the league by far. Peyton Manning had just had one of the best seasons of his storied career. The question on everyone’s lips was: “Can the Seahawks keep up with Peyton?” Nobody thought to ask if Peyton could keep up with the Seahawks.

The defeat was humiliating and the wounds were fresh. Peyton Manning had just played a record-setting season (he had set three single-season records for that season: most season passing yards, most touchdown passes in a season, and most four-touchdown games in one season) and had capped it off by losing the most important game of the season. How do you come back from that?

The answer, according to Peyton Manning himself, was self-evaluation. The first day back at the the Broncos training facility in Denver, Manning and the rest of his team watched the entire Superbowl game on tape. Multiple times. No, they weren’t reliving the defeat, they were watching themselves. Manning watched every single snap, every pivot, every throw, every play that he did. And he learned.

That’s not all that Manning reviewed. Over the course of the 2013-2014 season, Manning threw 787 passes (regular season and playoffs combined). He rewatched every single pass. He wasn’t just looking at his throwing technique either; he was watching to see where his receivers lined up, where their defenders matched them, the routes his receivers ran, where his eyes went, which receiver he threw the ball at, and how the defence responded. After each throw he would ask himself if he threw to the right receiver or if there was a better option. What did he do right? What did he do wrong?

Manning was so dedicated to watching game film that he went high-tech, even mobile. He had a top-of-the-line home theatre installed in his home for the sole purpose of watching game film at home. If that wasn’t enough, he also had a tablet that he carried everywhere with him, so that he could watch game film whenever he had a spare moment. For Peyton Manning, the time he spent actually playing the game paled in comparison with the amount of time he spent evaluating his own performance.

In the 2013-2014 season, Manning threw 55 touchdown passes (the most ever thrown in a single season). Was he happy with that? No. There were missed opportunities that he identified on film where he could have made more touchdown passes. More game film to study, to learn from.

So what is the point of all this work? Two years later returning to the Superbowl and winning that all-important final game was the point. Armed with the knowledge, Manning was prepared for the work it would take to get back to the top. Now, he did not do it alone. If there is one sport that epitomizes the concept of team, it is football. There are eleven players on the field, and each one is vital to the success of the team. As a leader, Manning had to first evaluate himself and improve himself before he could ask his team to do the same.

Demaryius Thomas is a wide receiver and was one of Manning’s teammates in both the 2014 and 2016 Superbowls. He was once interviewed by ESPN about Manning’s film review habits and he said, “[Peyton] will always say if he thought he could have done something differently. He’s not afraid to just say it. … When guys see somebody like Peyton so accountable, you have to be accountable. You can’t help it. He’s Peyton doing that — how are you going to just duck your head and not admit what you did?”

As team captain and a leader, Manning focused on improving himself before improving his team. The rest of his team saw their leader, the 2013 Most Valuable Player and arguably the best regular-season quarterback of all-time, evaluating every single second of his own performance in order to improve. Such action inspired them to evaluate their own performance, to get better, to match their leader. And they did. And two years later they won the Superbowl and became the best football team in the world.

Dynamic Lessons

Leadership is not just about inspiring others; it is equally about inspiring yourself.

1. You are first and foremost responsible for yourself. If you want to succeed, you must take ownership of your actions. There are always ways for you to improve. If the MVP of the NFL and the single-season touchdown record holder can find ways to improve his game and spot places that he could have made more touchdowns, then you can find areas of your own performance that you could tweak to become better and more efficient.
2. When a leader voluntarily evaluates his/her own performance, the rest of the team will follow. Oftentimes leading by example is far more important than leading by instruction. You want your team to be able to evaluate themselves, so show them how it’s done.
3. It’s a team game. You might not be a football player, or even a sports fan, but you are probably working in a team. Teamwork means, believe it or not, working together. When you constantly evaluate yourself and improve yourself, you make yourself and your team better.
4. Failure and success are equally instructional. This is perhaps the most important lesson. Manning learned not just from his mistakes, but also from his successes. He had the most successful individual season he ever had in 2013, even though he ended up losing the Superbowl. Both his failures and his successes were instrumental in teaching him and his team the lessons they needed to learn in order to win two years later.

Have you ever taken the time to stop and evaluate yourself and your outcomes? What did you learn about yourself?

The post Case Study: Peyton Manning and the Value of Self-Evaluation as a Leader appeared first on Great North Dynamics.

One spring afternoon I was working alone in our front office and had to help an elderly gentleman who introduced himself as “the smartest person you will ever meet.” This customer told me that whenever he walks into a room, he is always the smartest person in that room. Apparently, all of his friends call him up whenever they have a problem they can’t solve, because he always has the answers.

Here’s a free tip:

The best way to get an arrogant person to like you is to let them brag about themselves.

Deep down, we all have an ego that loves to be stroked, so I let this guy go off about how much of a genius he is for over ten minutes before we finally got down to why he needed my help. It turns out that this self-professed genius had created a rather difficult legal problem for himself because, rather than follow specific instructions on a government form, he had knowingly chosen to put incorrect information on the form.

I explained the simple fix to this gentleman, and I advised him that though it might take a few weeks and a couple pages of paperwork, he would be able to rectify the situation without too much headache. The client’s response was that he was smarter than any bureaucrat, and he wasn’t going to do anything to fix the problem because it wasn’t his fault.

My client experienced a long period of difficulty due to his unwillingness to take advice from someone else; he wanted someone else to fix the problem, because he was positive that he was in the right. His behaviour is symptomatic of a deeper issue that has become prevalent today: an unwillingness to be taught.

People are often ready and willing to learn, but being taught is a different ball game. Learning is an action to be proud of because you are bettering yourself; being taught is a humbling experience because it means that someone else knows something that you don’t.

You must always be ready for someone to teach you something.

The willingness to be taught, or “teachability,” is an important trait for everyone, but it is vital for a leader. A leader should be searching for learning experiences in every situation.

1. You are not the smartest person in the room

No matter how much education you have, how well you scored on your exams, how much random knowledge you have, or how long you have trained in your field, there will be people who are smarter, have more education, more training, and better test scores than you.

It is important to have knowledge; after all, knowledge is power. It is equally important to not equate knowledge with prestige.

Just because you know something does not mean that you know everything.

Whether you are a high school drop out or a PhD, you have some knowledge that you can share with other people, but there is still so much that you can learn from other people.

One of my mentors and good friends, Mike Mannes, once said, “If you find that you’re always the smartest person in the room, you need to find new friends.” This is key.

Surround yourself with people who are smarter than you.

You should be seeking to learn new things, and you can only learn things from people who know things that you don’t. If you want to be a leader, your friends should be able to teach you stuff. Their knowledge might be about different topics than yours (maybe you’re a geologist and your friend is an English major), but they should be in a position that they can teach you.

Learning from friends or the people around you does not — and should not — have to be a formal affair. You can learn so much from people in general conversation, if you are open and willing to be taught. Whether they agree with you or not (more on this in point number three), you can still learn so much from someone just by listening to them speak.

Before you can learn from someone, you have to humble yourself and admit that there is something that they can teach you.

2. You can learn something from anyone

As much as you should be learning from your friends and the people you spend time with, you should also be learning every day from, well, anyone.

If you are willing to admit that you are not the smartest person in the room, the next step is to admit that, just possibly, the person who you consider to be less smart than you might still have something to teach you.

I have met too many people in academia who equate their degree or level of education with a position on the totem pole of intelligence. The higher your degree or level of education, the smarter you are, and if you have a higher degree of education than the next person, that makes you automatically smarter than that person.

The same is true, however, outside of academia. People with less education tend to discriminate against people within academia. They assume that academics are being brainwashed by the education system and that Regular Joe can learn far more by reading stuff on the internet than Doctor Don can learn at school.

The truth is that neither person is correct. Yes, you have to work hard and learn a lot of information to earn a degree in college or university, but that does not necessarily make you more intelligent than if you never went to school; it just gives you a wider breadth of knowledge. It is true that by going to school, academics are learning what other people want them to learn, but that does not mean that their education is any less valuable for it.

No matter how much education or self-led learning you have, you still have so much to learn. You cannot prejudice who you learn from based on your judgement of their intelligence.

Everyone can teach you something, even if it is simply how not to do something.

I was once volunteering with a group that was putting on a weekend leadership conference. A couple of hours before the door opened, the technical crew was doing a final check of the sound, lights, and visual aids. In their check they found a glitch in one of their programs that would not allow them to run one of their video files.

With the clock counting down, the tech team was working frantically to fix the glitch and get the program running. I know next to nothing about these sorts of errors, so I was observing but not getting involved. Standing next to me was a young woman who, like me, knew very little about technical errors, but she had seen this error before and she had an idea on how to fix it.

When this young woman suggested her solution to the tech team, she was told in a polite manner that it wouldn’t work and to leave the fix to the experts. For another twenty minutes these experts continued to work on the bug with no progress. Finally, after trying everything they could possibly think of, the tech team allowed this young woman to attempt her fix. Five minutes later, the program was debugged and the file ran perfectly.

Like I said, I am no technical expert, so I can’t tell you how this young woman fixed the error, but she did. Even though she had no technical training, she had seen the bug before and remembered how to fix it. The problem was that the so-called experts refused to believe that an untrained person could have the knowledge to fix such a problem.

We can all be like this team, blinded by our own knowledge, or at least our perception of our own knowledge.

Never assume that someone cannot teach you something useful.

3. Debate is about learning

With both an academic and a professional background in politics and political science, you can be sure that I have experienced my fair share of debates. I found that debates among university students — especially political science students — could get fierce. It’s easy to dig your heels into the ground and give up no ground when you’re engaged in a passionate argument.

I had a professor in university who loved debate and always prodded it along. If someone was on the fence, he would force that individual to take a side. The same was true of presentations: the professor would ask you to research a topic, present both sides of the debate, take a position in the debate yourself, and then open up the floor to the rest of the class for their ideas. More than once his classroom devolved into a chaotic maelstrom.

My professor’s tactics were not, however, designed to foster disunity; rather, he promoted debate and arguments because this forced the exchange of ideas. He would urge everyone to keep an open mind and actually listen to the opposing arguments. The purpose of his debates was not to convince the opposing side, but rather to learn or consider something they hadn’t before.

I am not entirely certain that my professor’s tactics were the best-guided, but the theory behind them was true:

You can learn far more from someone with whom you disagree than agree.

Imagine two people discussing a controversial topic. Both people have the same opinion on the topic. How much critical thinking do you think will occur? Not very much. Sure, one person might bring up a fact that the other person never knew, but with no one to counter their points, how are they going to learn? If two people discuss opposing views on the same topic, they will be exposed to arguments and facts that they may have never considered before.

I am not suggesting that you should enter a debate with the intention of changing your mind. In fact, I am suggesting that you should enter debates with the willingness to learn something from your opponent. There are very few debates in this world that have one side completely correct and one side completely wrong.

Be willing to learn from your opponent; their knowledge may surprise you.

Dynamic lessons

Teachability is one of the most important attributes of an upcoming leader. There are three things to remember in order to be teachable.

1. Remember that you are not the smartest person in the room. There are always people who are smarter and better trained than you are; be willing to learn from them. You should also surround yourself on purpose with intelligent people so you can continually learn from them.
2. No matter how intelligent you are, you can learn something from anyone, even someone you might consider to be less intelligent than you are. People can surprise you.
3. You might like to argue, but debate is about learning. When you exchange differing ideas with someone, be willing to learn from them, even if you disagree.

Share in the comments section about a time that you learned something valuable from someone unexpected. Or if you disagree with me, tell me why!

Speaking of becoming teachable, if you want to learn more about how to be a strong leader, improve your creativity, succeed in life and business, or just become a better communicator, make sure you check out my page of Leadership Books That You Should Read. I have a lot of good material there that you should read.

The post Why Leaders Must Be Teachable to Succeed appeared first on Great North Dynamics.